Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be elegible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
RETURNING A PRODUCT:
- Create a return by emailing firstname.lastname@example.org adding your order number explaining if you want a refund or exchange.
- Securely repackage your merchandise and include a printed version of the email we sent you with your purchase. Include handwriting if you want a EXCHANGE or REFUND. If you pick EXCHANGE please write what item, color and size you want to receive. A new order will be created that will ship once the returned product(s) arrive in our warehouse.
- Return the package to us by using your preferred delivery service. YOU pay for your own return shipment. The return address that you should mail your garments to is: Plaça del Xarol 28 B, planta primera, polígono industrial guixeres 08915, Barcelona.
WHERE CAN I FIND MY ORDER NUMBER?
Your order number is located in the email that is instantly sent to you once you have made a purchase. It is the title of the email, for example in this image it would be number #1569.
WHEN WILL I RECEIVE MY REFUND?
Your refund or exchange will be processed within 3 WORKING DAYS AFTER ARRIVING IN OUR WAREHOUSE. Please contact us email@example.com if you want to know in what part of the process your order is currently in. Also note that shipping costs are non-refundable.