Returns and changes in store:
You can return or change your order for free at our Nude Project Madrid store (Fuencarral, 47), Nude Project Valencia store (Calle de Martínez Ferrando, 1) or Nude Project Barcelona store (Carrer Canuda, 37).
International stores operate independently, and you can only process a change or return at the same store where you purchased it (this also includes our store in La Roca Village, Local 16).
With the receipt of the order, you have 30 days to make a refund or to change the product; as long as the items are in the same condition in which they were received. In the case of store returns, your refund will be reflected in the original payment method within a period of 3 to 5 days, depending on the bank.
Returns by delivery company:
If you bought online, you can also return your items by mail. Since the date of shipment, you have 30 days to register your return request through this form. You only need the order number and email. Items must be in the same condition in which they were received. You will immediately receive both the return label by email as well as the refund in the original method of payment or through an IBAN number.
Nude Project is not responsible for the amounts paid for delivery logistics efforts, and we don’t refund shipping costs. The price of the return is €4.9 in Spain /€10 European Union /€25 outside Europan Union.
Returns are not accepted if a change has already been made.
Changes by delivery company:
From the moment your order is shipped, you have 30 days to register your change request through this form. You only need the order number and email. Items must be in the same condition in which they were received. Another order number will be generated and shipped within our usual delivery times.
The price of the change is free.
From November 20, 2023 orders can be exchanged/returned until January 8, 2024.